MYCASINO’S COOKIE POLICY

We (mycasino, a brand of Grand Casino Luzern AG, also called GCL) use cookies and similar technologies, such as local storage, tracking pixels and/or digital fingerprints (collectively called "cookies") to be able to give you a better experience on our web pages and mobile applications.

Below you can find information about our use of cookies and why we use them. It is important that you feel safe with how we use cookies.

1. What are cookies?

Cookies are small text files that are saved on your device (e.g. your computer, mobile or tablet) when you visit our web pages. The creation of cookies allows us to recognise you and how you use our web pages, which in turn helps us to improve your experience of our web pages and offer you personalised content, tailored to your preferences.

Cookies can be temporary (also called "session cookies") or persistent. Session cookies disappear as soon as you close the browser, while persistent cookies are stored in your browser until the cookie has reached its expiration date, unless their validity period is extended each time you return to the web page.

2. What types of cookies do we use and why do we use them?

We use different types of cookies, both first-party and third-party cookies. First-party cookies are created by us and third-party cookies are created by companies we collaborate with or purchase services from. Third-party cookies are most often used to compile statistics about your browsing habits or to obtain data for targeted marketing and communication on other websites.

We use the following categories of cookies:

Essential cookies

We use strictly necessary cookies and similar technologies where this is required for the provision, security and functionality of our gambling offering, the website, the gaming platform or the mycasino app. Without these technologies, we would not be able to provide the gambling offering, or only to a limited extent. They are used in particular to store necessary settings, maintain security, prevent fraud, ensure the technical provision of our services and comply with legal or regulatory obligations.

Cookies for analysis and statistics

These cookies allow us to measure and analyse how our gaming service is used and help us improve it.

Cookies for marketing

With the help of these cookies, we can reach you with advertising and offers as well as information that is relevant to you on other websites, including social media, such as Facebook, and follow up the results of our marketing.

A current overview of the cookies, SDKs and similar technologies we use, including their category, purpose, provider and retention period, is available on the gaming platform or in the cookie or privacy settings and is updated whenever material changes are made.

3. Technologies Used in Mobile Applications

In the mycasino app, we use, in addition to cookies, similar technologies such as local app storage, device identifiers, SDKs, analytics, security, fraud prevention, crash reporting and diagnostic technologies. Depending on their category, these technologies are used to provide and secure the app, analyse errors, comply with regulatory requirements, improve our offering and, where permitted, for analytics and marketing purposes.

Non-essential analytics and marketing technologies used in the mycasino app can be restricted or disabled through the settings provided within the app, via the Player's account or, where supported by the mobile operating system, through the settings of the mobile operating system. Where it is not technically possible to provide such restriction or deactivation for non-essential analytics or marketing technologies, we will only use these technologies in the mycasino app where permitted under applicable law or where you have given your prior consent. Disabling necessary technologies may result in the app or certain functions not being available or only being available to a limited extent.

4. How do I delete cookies?

If you don’t want websites to be able to store any cookies on your device, you can customise the settings in your browser. By adjusting your settings, you can be informed before a cookie is stored on your device and you can also configure your browser to either deny all cookies or deny cookies that come from third parties (third-party cookies).

The same process applies even if you want to delete cookies that have already been stored on your device. Remember that you must adjust your settings separately for each browser you use.

Please keep in mind that without cookies, we can not guarantee that our web pages and your user experience will be optimal.

Also be aware that different browsers implement different methods to configure their cookie settings and as these systems are beyond our control, we refer you to the instructions provided by each provider, such as Google Chrome and FireFox.

For technologies used in the mycasino app, you can, where available, manage your preferences through the settings in the app, in your Player's account and in the settings of your mobile operating system. Depending on your operating system, you may, for example, manage app permissions, tracking or advertising identifier settings, push notifications or local app data. Disabling necessary technologies may result in the mycasino app or certain functions not being available or only being available to a limited extent.