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Find support

Studies have shown that many people around the world struggle to control their gaming behaviour on a daily basis. This is why we decided to take a proactive approach by helping our players identify the signs of problematic gaming habits at an early stage.

Is gaming becoming an issue for you?

Are you finding it increasingly difficult to control your gaming, and has it started to have a negative impact on your life? We can help you select the right strategy, whether it’s simply talking to someone who can help, setting a gaming budget, taking a timeout or requesting a voluntary exclusion.

Talk to someone

Contact our Customer Service – call 0800 002 728 or email customerservice@mycasino.ch. We are here for you every day between 9 a.m. and midnight (or until 1 a.m. on Fridays and Saturdays).

Our Social Responsibility Manager at mycasino.ch is György Bodnar. You can contact him at customercare@mycasino.ch and on +41 41 418 56 56.

Do you know someone who needs support?

Are you worried about another person’s gaming habits? As a partner, family member or friend, you can – and should – do something to help that person.

As a friend or family member, you can notify us about an individual’s problematic gaming behaviour, for example, or about the negative impact that gaming is having on their finances. We can then discuss the situation with you and work together to find a solution.

Contact our Customer Service or our Social Responsibility Manager and find out how you can help.

Our other services

Our goal is to provide you with comprehensive, professional support. We work closely with the specialists at KLICK in Lucerne (KLICK – Fachstelle Sucht Region Luzern), BEGES in Bern (Stiftung Berner Gesundheit) and IRGA in Bellinzona. We recommend these as your first point of contact for advice. They provide free, professional help, which can be an important first step.

We also have a partnership with the Lucerne centre for debt counselling (Fachstelle für Schuldenfragen Luzern), which can provide the necessary assistance if you are having problems with excessive debt.

Contact details

KLICK – Fachstelle Sucht Region Luzern

Obergrundstrasse 49, 6003 Lucerne

Tel. +41 41 249 30 60


BEGES – Stiftung für Berner Gesundheit

Eigerstrasse 80, 3000 Bern

Tel. +41 31 370 70 70


IRGA – Istituto Di Ricerca Sul Gioco D'azzardo

Viale G. Motta 32, 6500 Bellinzona

Tel. 091 825 29 88


Fachstelle für Schuldenfragen Luzern

Weinmarkt 20, 6004 Lucerne

Tel. +41 41 211 00 18


Dargebotene Hand

Anonymous Swiss hotline (available 24 hours/365 days a year)

Hotline: 143 (CHF 0.20/call from a Swiss landline; CHF 0.20 to 0.70/call from a mobile network)