Payment methods
mycasino offers the following payment options:
The options available to you are visible when you choose to deposit or withdraw.
Your gaming account may only be used for gaming. mycasino charges no fees for deposits or withdrawals to/from your gaming account, however your bank may charge a transfer fee for deposits according to bank policy. mycasino will, however, debit a transaction and handling fee from your gaming account for all transactions made for purposes other than for gaming.
In general, the minimum deposit is 10 CHF and the maximum deposit varies depending on the payment option selected. In certain cases it may also be affected by the length of the customer’s relationship with mycasino.
Deposits are restricted in several ways. If your deposit is declined you can try again with a lower amount. If your deposit is repeatedly declined we ask you to contact our customer support so we can help you.
1. Twint
Our gaming service currently supports TWINT deposits. With the TWINT app, you can make payments easily and conveniently: in real time, from your smartphone.
If you use your bank’s TWINT app, you can link TWINT to your bank account in a simple manner or save your credit card. When you make payments with TWINT, the purchase amount will be debited directly to your bank account or credit card.
When you use the TWINT prepaid app you can top up credit in your app.
2. PostFinance
We offer bank transfers from:
- PostFinance eFinance
- PostFinance Card
3. Card payment (Debit/Credit/Prepaid)
You can make deposits with Visa, Mastercard and paysafecard.
Payment with Visa or Mastercard:
The amount will be debited your card immediately.
After you make a deposit your card will be saved in your profile, so that you don’t need to give your card number every time you make a deposit. You can delete saved cards from your profile if you so wish. Your information is saved in a secure way in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Certain cards are connected to Verified by Visa and 3D SecureCode. If you have problems with these codes we ask you to contact the issuing bank for information about these security programs. The same applies to card-specific questions.
Payment with paysafecard:
The online prepaid card paysafecard is available on more than 650,000 point of sales, e.g. at post offices and k kiosk stores.
The minimum amount for deposits by paysafecard is only CHF 5.-. To deposit, simply choose paysafecard as a payment method and enter the 16-digit paysafecard PIN.
4. E-wallets
mycasino currently supports two e-wallets, Skrill and Neteller. You can become a customer, of either of them, free of charge. It is easy to use for making both deposits and withdrawals.
The deposit methods provided by the individual payment intermediary services will be indicated on their respective websites. In most cases they support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what payment solutions they offer.
www.neteller.com
www.skrill.com
We recommend opening an e-wallet account in CHF, as we automatically direct your payment into an account with CHF. If you choose to open an e-wallet account in another currency, you risk a currency exchange at the e-wallet itself at their rates applicable on the day in question.
Should you have any questions about their services, we recommend that you contact their customer services.
5. Apple Pay
Deposits are possible via iPhone, Apple Watch, iPad or Mac. If you have stored a credit card on your devices, you can then use Apple Pay to make your deposits. Once the payment method has been selected, you will need to confirm the payment via Face ID, Touch ID or the Touch Bar for iPhone, iPad or Mac models with Touch ID.
Paying with Apple Pay is safe and easy. It can be used without creating an account, entering credit card details or filling out a complicated form. The minimum amount is CHF 10.
Withdrawals
Withdrawals of your winnings are paid at your request to a specified bank account. Payments may take 1-2 banking days. We support withdrawals to bank accounts in Switzerland only.
It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how to enter your bank account details, please contact our customer service.
We support withdrawals in CHF and to bank accounts in Switzerland only.